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Electronic Resources Help: Clearing Cookies

Online guidance and information about the Library's electronic resources

Error messages like 'Proxy error', 'invalid response', '404 error' or 'The page isn't redirecting properly' can often be caused by cookies on your web browser.  To fix this, you will need to clear the cookies in this browser.  Details of how to do this can be found below.

How to clear all your cookies and cache

To delete all cookies and cache you need to go into your browser menu. 

  • In Firefox or Chrome browser, press Ctrl + Shift + Del .  This will open a pop-up window from where you can delete your cookies & cache.

For further details, Exeter IT have provided the guide on clearing cache and cookies @ https://as.exeter.ac.uk/it/helpdesk/clearcache/

Alternatives...

You don't necessarily have to clear you cookies and cache to fix the problem.

  • Try using a different browser.
  • Try opening a new private window in you current browser.  For FireFox this is Ctrl+Shift+P , for Chrome it is Ctrl+Shift+N  .  Now try accessing the page you wanted from this window.
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