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University Library Service & Coronavirus (COVID-19) : FAQs

Are the Libraries open? 

Library buildings are now closed and access to print material is not available. However, the Library is open online: library staff are working remotely to support you.   You can contact us via email or chat (see below). The University is monitoring updates on coronavirus closely and any updates to library services will be added here.  

How will I find out about changes to library services?

We will update these FAQs to reflect any changes to library services.  Information on Penryn Campus Library may be different to Exeter campuses, so check the Cornwall Library Service Updates page for details. Please also see the University update pages, which are acting as the central point for advice on all aspects of University services.

How can I protect myself and others?

Please follow PHE advice and the latest Government advice.  All public spaces on campus are now closed. When you have to make an essential trip outside your home, please follow the social distancing advice from Public Health England 

What if I am unwell? 

If you have a temperature,  cold or a cough, please help minimise the spread of infections stay at home.  If there is a risk you have the Coronavirus, you must self isolate and follow PHE advice  

What should I do about my books?

Please keep any books you currently have on loan. This includes books you have on loan from other libraries. We have suspended recalls and overdues.  No fines will be charged for overdue items and all existing fines have been waived. Inter-site loans between Streatham and Penryn have also been suspended, as well as postal loans. The SCONUL Access scheme has been suspended and inter-library loans of print material are no longer available. If you have any queries, please email or use our online chat service.

Can I still use the electronic resources?

Yes. All our electronic resources such as ebooks, journals and databases are available in the usual way.  Just login with your University username and password for access.  If you need help, use our Electronic Resources LibGuide or get in touch via email or chat service. We are working with publishers to make more resources available as soon as possible. Updates will be added on the Latest Resources Updates page.

Can I still suggest new books?

Yes, students can still suggest books via the Book Suggestion Scheme, and staff can send in orders as usual, however we are only ordering ebooks at present. All users can contact their Liaison Librarian for help in finding digital alternatives to print material.

Where is a good place to start to find resources to help me with my research?

Take a look at your subject libguides.  You will find lots of information there to guide you to relevant online resources for your subject area.

I am trying to complete an assignment remotely and need some advice on the library resources.  Who can help me?

Please contact your Liaison Librarian who will be able to advise you. The team are all setup to support you remotely and can help via email or via scheduled online 1:1 chats. 

How can I contact the Library with queries?

Please email us at or use our online chat service.


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