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University Library Service & Coronavirus (COVID-19) : FAQs

FAQs about the situation

What do I need to know about Coronavirus (COVID-19)?

Please read Coronavirus (COVID-19) - what you need to know by Public Health England, the latest Government advice and the social distancing advice.

What if I am unwell? 

Do not leave home if you or someone you live with has any of the following; high temperature, a new continuous cough or loss of, or change to, your sense of smell or taste.  Check the NHS website.  

What University support and guidance is available?

The University's Coronavirus (Covid-19) information and advice pages are the central point for all University updates relating to the Coronavirus.

FAQs about the university libraries  

How will I find out about changes to library services?

Read these FAQs for updates on library services.  Information on Penryn Campus Library services may be different to Exeter campuses, so please read the Cornwall Library Service Updates.

Are the Libraries open? 

Library buildings are closed.  The Library is open online and library staff are working remotely to support you.  Contact us by email or chat with us online.

While libraries remain closed, how do I request material held in print format?

Library teams are providing "Click & collect," "Click & post" and "Scan & deliver" services.

Initial service plans

Staff and post graduates are able to request print material from the Forum Library. 

Fill in the Request print material form and library staff will supply:

  • Links to e-books or online articles, where available
  • PDF scans of chapters, articles or pages, from print material
  • Print books or audio-visual material, where no digital copy is available
  • Some reference material, restrictions apply

Extended service plans

We will extend this service to include material held in St Luke's Library, Old Library and the Roborough basement.  Check here for updates.

We hope to extend this service when we have the capacity to meet the demand, and it is safe and healthy for library staff.  If you are an undergraduate or a member of a partner institution, please get in touch with the library to discuss what you need.   Library staff will check whether we can supply digital format, put you in touch with your subject librarian to discuss alternatives or consider any other options to support your study.

What about postal loans?

Apart from what is offered in the above FAQ postal loans are suspended.  Check this FAQs for updates, email or chat with us online.

What about borrowing print material from other libraries? 

Interlibrary loans for print format material are suspended, as other library buildings remain closed.  Digital document delivery requests are being fulfilled.  Inter campus loans (between Exeter and Penryn) have been suspended.  Check these FAQs for updates, email or chat with us online.

What should I do with library books?

The best option is for you to keep library books while campus remains closed.  If you cannot keep library books, please read the FAQs below.

If you need to return books:

Option 1:  Leave books at reception desk in university accommodation.  When you move out of halls library books may be left at reception desks with a note "Return to Forum Library."  Email and we will note the return.

Option 2:  Contact free collection within Exeter.  Email and we will arrange "contact free" collection.  Bookings will be available on TUE, WED and THU.  Books must be placed in plastic bags, clearly labelled and left in front of the property.  Further details are available when you get in touch.

Option 3:  Book a date and time to drop library books at the Mail Room (Old Library Building).  Use the NEW: mail room collections form. When you log in, look for the green button in the top left corner.  Bookings will be available TUE, WED and THU.  Please add "Library book drop off" to the online form. Step by step instructions.

Option 4:  Parcel Force collection service.  Contact to see whether we can arrange a Parcel Force collection.

If you need to discuss more complex returns arrangements, please contact to discuss.   

What about fines?

No fines will be charged for overdue items and all existing fines have been waived.

What about recalls?

Recalls are suspended.

What about the SCONUL Access scheme?

The SCONUL Access scheme has been suspended. Check the SCONUL Access website for updates.

Can I still use the electronic resources?

Yes. All our electronic resources such as ebooks, journals and databases are available in the usual way.  Just login with your University username and password for access.  If you need help, use our Electronic Resources LibGuide or get in touch via email or chat service. 

Can I still suggest new books?

Yes, students can still suggest books via the Book Suggestion Scheme, and staff can send in orders as usual, however we are only ordering ebooks. Items must be essential for teaching or research.  Students and staff can contact their Liaison Librarian for help finding digital alternatives to print material which is unavailable.

Where is a good place to start to find resources to help me with my research?

Take a look at your subject libguides.  You will find lots of information to guide you to relevant online resources for your subject area.

I am trying to complete an assignment remotely and need some advice on the library resources.  Who can help me?

Please contact your Liaison Librarian who will be able to advise you. The team are setup to support you remotely and can help via email or scheduled online 1:1 chats. 

How can I contact the Library with queries?

Contact us by email or chat with us online.


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