Are you have problems logging in via the grey login screen?
To login via the grey login screen use should use your normal university IT login e.g. ‘abc205’ and ‘your_P4ssw0rd’. Only if you are an Alumni, SCONUL borrower, External Library user or a local teacher should you use the barcode and PIN which you should have been provided.
Do you have a Uni card? In order to login via the grey screen you will first need a Uni Card. Your library record should be created automatically when you are issued with a university card. If you do not have a uni card and are unable to login via the grey screen you should apply for a card @ https://www.exeter.ac.uk/sid/unicard/ . While you are waiting for this, you should still be able to access library resources @ https://libguides.exeter.ac.uk/az.php
Does you university password contain any of the following characters? £ € ¦ ¬ ` ' " | < >These characters should be avoided as they will cause problems logging in. Details on how to change your password can be found @ http://www.exeter.ac.uk/it/howdoi/changeyourpassword/ .
Try clearing your cookies. In Firefox or Chrome browser, press Ctrl + Shift + Del . This will open a pop-up window from where you can delete your cookies & cache. Alternatively, try clicking on the cookie image at the bottom of this screen. If this does not work, you could try using a different browser and see if the problem persists.
Get in touch. If you are still having problems then please either click on the 'Questions? Click to chat' tab at the bottom of the screen, or get in touch @ email@example.com
Grey login screen
Click on the image of the cookie. If successful you should see a pop-up telling you how many cookies the cookieMonster has eaten. Return to the grey login screen and refresh it. Try to log in again.